10 YEARS OF BETTER LOCALIZATIONS
Rubric celebrates a decade of creating a better localization experience.
London, Boston, San Francisco — October 1, 2004 — Rubric is devoting the rest of 2004 to celebrating 10 years of creating a better localization experience for high tech companies around the globe.
"We have had one mission since the beginning," said Ian Henderson, CEO of Rubric. "We wanted to take the stress and labor out of the localization process — to create a better way of reaching global markets. After 10 years and 98% customer retention, we succeeded."
Rubric customers agree. Among the comments of praise recently filed in Rubric's customer satisfaction survey were acclaims from clients as diverse as Toshiba (PNK: TOSBF.PK), SumTotal Systems (Nasdaq: SUMT), Chordiant (Nasdaq: CHRD) and Fair Isaac (NYSE: FIC).
"Excellent communication and follow-up!" according to Alison Fraser, Technical Publications Lead at Fair Isaac.
"I appreciate Rubric's effort to match their services according to our needs," said Patrik Indola, Deputy Manager Software Development at Toshiba.
"[Rubric] . . . has instilled in us a sense of welcome relief in Rubric's ability to service our translation needs," said Russ Foy, Senior Technical Writer with Chordiant.
"Your team always replies in a timely manner. Very much appreciated," was what Sarah Kittredge, Program Manager with SumTotal Systems said.
"The language services business does not have the best reputation," said Fançoise Spurling, COO of Rubric. "Industry horror stories about late deliveries and brand destroying translations are common. Rubric was designed from the bottom up to change that. Our customers keep proving our success and recommending us throughout the technology industry."
Rubric's recent Customer Satisfaction Benchmark provides further proof. Of Rubric customers expressing an opinion:
94% agree that Rubric provides a "better localization experience."
More than 90% of Rubric customers are satisfied with Rubric's sales management, project management, and technological capabilities.
92% of Rubric customers were satisfied with Rubric's core offerings.
94% would recommend Rubric to people inside and outside their company.
"But we are not satisfied ourselves," said Henderson. "Every day we hone our customer project extranet, coach our project managers, and become more intimate with our customers to better understand their needs. Our leadership in customer satisfaction must continuously improve to make Rubric customers even happier than they are today."
About Rubric
Rubric creates a better localization experience. Specializing in globalization services for the high technology industry, Rubric provides flexibility, on-demand salability, and integrity to guarantee localization success. Rubric's refined processes adapt to the high tech sector's need for proactive localization planning, anticipation of dynamically changing requirements, and agile response capabilities. For more information, visit www.rubric.com.